At MGGarment, we want you and your little ones to love every purchase. If you are not entirely satisfied with your order, we are here to help.

1. Delivery Policy

  • Processing Time: All orders are processed within 1 business day (excluding weekends and holidays) after payment confirmation.

  • Shipping Area: Currently, we deliver exclusively within Pakistan.

  • Delivery Estimates: Once dispatched, your order should arrive within 2 to 3 business days.

  • Shipping Cost: We are happy to offer Free Standard Shipping on all orders across Pakistan.

  • Order Tracking: As soon as your package leaves our warehouse, we will send you a message with a tracking number so you can follow its journey.

2. Return & Exchange Policy

We understand that shopping for baby clothes sometimes requires a change in size or style.

  • Return Window: You have 7 days from the date of delivery to request a return or exchange.

  • Condition of Items: To be eligible for a return, items must be:

    • Unworn, unwashed, and in the same condition that you received them.

    • In the original packaging with all tags attached.

  • Non-Returnable Items: For hygiene reasons, certain items like socks, headbands, or innerwear cannot be returned unless they arrive damaged.

3. How to Initiate a Return

  1. Contact Us: Send an email to Support@mggarment.store with your Order Number and the reason for the return.

  2. Approval: Once your request is reviewed, we will provide instructions on where to send your package.

  3. Shipping the Return: Customers are responsible for the shipping costs of returning items. We recommend using a trackable shipping service.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed via your original payment method or as a store credit (Bank Transfer/EasyPaisa/JazzCash).

  • Please allow 5-7 business days for the refund to reflect in your account.

5. Damaged or Incorrect Items

If you receive a damaged item or the wrong product, please contact us immediately at Support@mggarment.store. We will arrange a replacement or full refund at no extra cost to you.